Returns & Refunds

Our return policy

You can return items within 30 days of delivery if they arrive damaged, defective, or incorrect (wrong item, wrong print, or wrong size compared to what you ordered). Returns are free — you never pay return shipping or restocking fees, and we'll send a prepaid label or simply let you keep the faulty item, depending on the case.

Because every piece of Just Mew merch is printed on demand just for you, we can't accept returns for change of mind or an incorrect size selected at checkout — please double-check the size chart before ordering.

How to start a return

1. Message us on X or in our Discord within 30 days of delivery.
2. Include your order number and a photo of the issue.
3. We'll confirm the return and either send a free replacement or issue a refund — your choice. If a mail-back is needed, we provide a prepaid return label at no cost to you.

Refunds

Refunds are issued in full to your original payment method within 5–7 business days of approval. You'll get a confirmation as soon as it's processed. Lost-in-transit packages are handled case by case with the carrier — if your order never arrives, contact us and we'll make it right.

Questions?

See our full Terms & Policies or reach out any time — we answer fast.